Data Protection

345bet Privacy Policy

Your privacy matters to us. This page explains exactly what personal data 345bet collects, why we collect it, how we use it, and what rights you have over your own information. We've written this in plain language — no legal jargon, no hidden clauses.

Last updated: January 2025

How 345bet Keeps Your Data Safe

Six principles that guide every data decision we make at 345bet — from the moment you register to the day you withdraw.

End-to-End Encryption

Every piece of data you send to 345bet — from your registration details to your payment information — is encrypted in transit using TLS. Your data is never transmitted in plain text, and stored data is protected with AES-256 encryption at rest.

No Data Selling — Ever

345bet does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used only to operate your account, process transactions, and improve your experience on the 345bet platform. Full stop.

You Control Your Data

You have the right to access, correct, or request deletion of your personal data at any time. Contact our support team and we will process your request within 30 days. Closing your 345bet account triggers a data retention review in line with our legal obligations.

Minimal Data Collection

345bet only collects the data we actually need. We don't ask for information that isn't relevant to running your account or processing your transactions. If we don't need it, we don't collect it — that's our approach to data minimisation.

Opt-Out of Marketing

Every marketing message from 345bet includes an unsubscribe option. You can also manage your communication preferences directly in your account settings. Opting out of marketing does not affect your ability to receive important account notifications.

Breach Notification

In the unlikely event of a data breach that affects your personal information, 345bet will notify you promptly — within 72 hours of becoming aware of the incident. We will explain what happened, what data was affected, and what steps we are taking to protect you.

1. Introduction

This Privacy Policy explains how 345bet collects, uses, stores, and protects the personal data of players and visitors who use the 345bet platform at https://345bet.live. By registering a 345bet account or using any part of our platform, you agree to the practices described in this policy.

At 345bet, we believe that privacy is a right, not a privilege. We've designed our data practices around the principle that your personal information belongs to you — we're just looking after it while you use our platform. We collect only what we need, use it only for legitimate purposes, and protect it with serious technical and organisational measures.

This policy applies to all personal data collected through the 345bet website, mobile app, customer support channels, and any other touchpoint where you interact with 345bet. If you have questions about anything in this policy, please contact us at [email protected] before using the platform.

This Privacy Policy should be read alongside the 345bet Terms and Conditions and our Responsible Gaming policy, which together form the full agreement between you and 345bet.

2. Data We Collect

345bet collects personal data in two categories: data you provide directly, and data we collect automatically when you use the platform.

Data you provide directly:

  • Full name and date of birth (required for age verification)
  • Phone number and email address (used for account communication)
  • Payment method details — bKash, Nagad, or Rocket account numbers
  • Identity documents submitted during KYC verification
  • Any information you provide when contacting 345bet support

Data we collect automatically:

  • IP address and approximate geographic location
  • Device type, operating system, and browser information
  • Pages visited on 345bet and time spent on each page
  • Betting history, game activity, and transaction records
  • Session duration and login timestamps
  • Cookies and similar tracking technologies (see Section 8)
Data Type Purpose Required?
Full name & DOB Age verification, account identity Yes
Phone number Account login, support contact Yes
Payment details Deposits and withdrawals Yes
ID documents KYC verification On withdrawal
IP address Fraud detection, geo-restriction Automatic
Betting history Account records, dispute resolution Automatic

3. How We Collect It

345bet collects your personal data through the following channels:

  • Registration form: When you create a 345bet account, you provide your name, date of birth, phone number, and payment details directly.
  • KYC verification: When you submit identity documents to verify your account before your first withdrawal.
  • Platform activity: As you browse, bet, and interact with 345bet, our systems automatically log activity data to maintain your account and detect fraud.
  • Support interactions: When you contact 345bet via live chat or email, we record the conversation to resolve your issue and improve our service.
  • Cookies and tracking: Our website uses cookies to remember your preferences and analyse how players use the platform. See Section 8 for full details.

4. How We Use Your Data

345bet uses your personal data for the following purposes, all of which are necessary to operate the platform and serve you as a player:

  • To create and manage your 345bet account
  • To verify your age and identity in compliance with our obligations
  • To process deposits and withdrawals via bKash, Nagad, and Rocket
  • To detect and prevent fraud, money laundering, and account abuse
  • To provide customer support and resolve disputes
  • To send you important account notifications — such as transaction confirmations and security alerts
  • To send you promotional offers and bonuses, where you have opted in to marketing communications
  • To analyse platform usage and improve the 345bet experience for all players
  • To comply with legal and regulatory requirements applicable to 345bet

Note: 345bet will never use your personal data to make automated decisions that significantly affect you without giving you the opportunity to request human review of that decision.

5. Who We Share It With

345bet does not sell your personal data. We share data only with trusted third parties who help us operate the platform, and only to the extent necessary for that purpose. These include:

  • Payment processors: bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals.
  • Identity verification providers: Third-party KYC services receive your identity documents to verify your account. These providers are contractually bound to handle your data securely.
  • Fraud prevention services: We share IP addresses and device data with fraud detection partners to protect the integrity of the 345bet platform.
  • Regulatory and legal authorities: Where required by law, 345bet may disclose personal data to government bodies, law enforcement, or regulators. We will only do this when legally obligated.
  • Analytics providers: Anonymised, aggregated usage data may be shared with analytics tools to help us understand how players use 345bet and improve the platform.

All third parties who receive personal data from 345bet are required to handle it in accordance with applicable data protection standards. We do not permit our partners to use your data for their own marketing purposes.

6. Data Retention

345bet retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. Specifically:

  • Account data and transaction records are retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
  • KYC documents are retained for the same five-year period and then securely deleted.
  • Support conversation logs are retained for two years and then deleted.
  • Cookie and analytics data is retained for up to 13 months.

When the retention period expires, 345bet securely deletes or anonymises your data so that it can no longer be linked back to you. If you request deletion of your data before the retention period ends, we will delete everything we are not legally required to keep and inform you of what we are retaining and why.

7. Security Measures

345bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

  • TLS encryption for all data in transit between your device and 345bet servers
  • AES-256 encryption for sensitive data stored on our servers
  • Two-factor authentication available for all 345bet accounts
  • Regular security audits and penetration testing of our platform
  • Strict access controls — only authorised 345bet staff can access personal data, and only when necessary
  • Automated monitoring for suspicious login attempts and unusual account activity

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your 345bet account and never share your login credentials with anyone.

If you suspect your 345bet account has been accessed without your permission, contact support immediately at [email protected]. We will investigate and take action within 24 hours.

8. Cookies

345bet uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Here is how 345bet uses them:

  • Essential cookies: Required for the platform to function. These keep you logged in, remember your session, and enable secure transactions. You cannot opt out of these without stopping use of the platform.
  • Analytics cookies: Help us understand which pages are most visited, how long players stay, and where they encounter issues. This data is anonymised and used only to improve 345bet.
  • Preference cookies: Remember your settings — such as language preference and display options — so you don't have to set them every time you visit.
  • Marketing cookies: Used to show you relevant 345bet promotions. You can opt out of these at any time via your browser settings or by contacting support.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 345bet platform. For more information on managing cookies, refer to your browser's help documentation.

9. Your Rights

As a 345bet player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] with your registered phone number and a description of your request.

  • Right to access: You can request a copy of all personal data 345bet holds about you.
  • Right to correction: If any of your data is inaccurate or incomplete, you can ask us to correct it.
  • Right to deletion: You can request that we delete your personal data, subject to our legal retention obligations.
  • Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
  • Right to data portability: You can request your data in a structured, machine-readable format.
  • Right to object: You can object to us processing your data for marketing purposes at any time.
  • Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

345bet will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you if this is necessary.

10. Children's Privacy

345bet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use 345bet or provide any personal information to us.

If we become aware that we have collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on 345bet, please contact us at [email protected] so we can investigate and take action promptly.

Parents and guardians: If you are concerned about a young person accessing 345bet, please use parental control software to restrict access to gambling websites. We also recommend visiting our Responsible Gaming page for further guidance.

11. International Transfers

345bet primarily serves players in Bangladesh and processes most data within the region. In some cases, data may be transferred to or processed by service providers located in other countries — for example, cloud infrastructure providers or identity verification services.

When personal data is transferred internationally, 345bet ensures that appropriate safeguards are in place to protect your data to the same standard as described in this policy. This includes contractual clauses with service providers that require them to handle your data securely and in accordance with applicable data protection standards.

12. Policy Changes

345bet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we will notify registered players via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically. Your continued use of 345bet after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with the updated policy, you should stop using the platform and contact us to close your account.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 345bet handles your personal information, please get in touch with our support team. We're available 24/7 and aim to respond to all privacy-related enquiries within 48 hours.

  • Email: [email protected]
  • Live Chat: Available via the 345bet platform after login
  • Data rights requests: Please include your registered phone number and a clear description of your request

For concerns related to responsible gaming, self-exclusion, or account limits, please visit our Responsible Gaming page.

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18+ only. Gambling involves financial risk. Please play responsibly. Responsible Gaming